Company places first in its category for the fifth consecutive year
East Greenwich, R.I. (March 27, 2013) – Picerne Military Housing, a division of Corvias Group, a privately-owned, vertically-integrated real estate solutions group, announced today it has earned the highest resident satisfaction score among companies with portfolios larger than 10,000 units for the fifth year in a row according to the 2012 SatisFacts Annual Resident Survey.
Out of a possible 5.00 score, Picerne Military Housing residents gave the company a 4.25 in the 2012 survey, placing them in the superior resident satisfaction score category. Picerne’s property management teams were also rated as providing exceptional service at four neighborhoods and superior service at 30 neighborhoods in the military communities it manages throughout the U.S.
“Our mission is to deliver exceptional customer service for military families and single soldiers,” said John Picerne, President and CEO of Corvias Group. “We are honored to help care for our troops and their families here at home so they can focus on defending our nation. We feel very proud that our residents continue to find us worthy of earning this national recognition for the fifth year in a row.”
The SatisFacts survey is a resident relationship management service for a range of multi-family property management companies, including those that manage military housing. Residents served by nearly 200 property management firms participated in the 2012 survey interviews, which are voluntary and conducted at random over the phone and online.
“We’ve always said that winning a national award validates that a company not only ‘talks the talk’ about service delivery, but also ‘walks the walk,’” said Doug Miller, founder and president of SatisFacts. “Our clients recognize that everyone wins when there is a passion for delivering world-class service.”
Picerne Military Housing is the property manager on seven different Army installations nationwide. Since 1998, they have worked as long-term partners with the military to understand and solve a wide range of their toughest housing challenges. In this time, Picerne has built, renovated and managed more than 21,000 homes, 30 million square feet of space and 25,000 acres of land. They are a pioneering leader in the private construction and management of U.S. military housing, and have reshaped the expectations of what the quality of life can and should be for service members across the nation.
About Corvias Group
Corvias is a privately-owned, vertically-integrated real estate solutions group dedicated to building strong communities through partnerships that deliver the highest quality development, construction and management solutions to a range of clients, including the military and higher education. Applying our success as pioneers of real estate development and management as Picerne Military Housing, Corvias delivers customer service that exceeds client expectations and an innovative, holistic approach to facility financing, management and construction. We have the ability to forge partnerships that consistently put the interests of our clients first and the flexibility to pursue creative, sustainable long-term solutions to their most difficult challenges. www.corvias.com