Corvias Property Management Wins Award for Excellent Customer Service at Fort Riley

April 16, 2021

Corvias Property Management at Fort Riley is a recipient of the 2020 National SatisFacts Resident Satisfaction Award for excellent resident service efforts and property management for military housing. SatisFacts, the leading third-party multifamily survey and data provider, measured resident satisfaction following every move-in and work order completion. Recipients submitted their responses from Jan. 1, 2020, through Dec. 31, 2020.

Since 2014, Corvias has used SatisFacts Insite surveys to provide actionable feedback to increase resident satisfaction and improve property management operations. Every time service is performed, at multiple stages through the process, residents are provided the opportunity to give feedback. The Corvias onsite team receives reports monthly on the SatisFacts results as well as the annual roll-up of scores.

"We have been listening to residents and working extremely hard to make improvements, to not only live up to their expectations but to exceed them," said Holly Costello, senior vice president of Corvias Property Management. "These results show our efforts are working and the overwhelming majority of our service members and their families are happy. I know we will continue to improve because our employees know their work matters, and they are committed to our residents."

Corvias at Fort Riley received the annual award for consistently maintaining a resident satisfaction score of 4.00+ out of 5.00 for property management services. A few highlights from the survey results include:

  • 17.20% increase in response rate.
  • 1.03% increase in the overall quality of the maintenance work completed.
  • 4.55 out of 5 on the quality of maintenance work completed.
  • 4.7 out of 5 on the maintenance staff's courtesy and professionalism and a 4.76 out of 5 for the Community Center staff.

Throughout the year, Corvias received hundreds of testimonials on the surveys about the work the team is doing. Comments included, "Corvias is always great when it comes to work orders. Every problem I've ever had has been solved quickly and efficiently. The staff are always very polite and make sure everything is fixed before they leave." Another resident commented, "Corvias has the most efficient service of any duty station we have been at in 20+ years of Army life, keep up the great work! Fantastic, timely service and support as always!”

Corvias Property Management, operating under the Military Housing Privatization Initiative, continues to leverage private sector capital and expertise toward improving military housing for its Department of Defense (DoD) customers and residents. Corvias continues to make better use of data-driven technologies and services to improve the resident experience, inform predictive maintenance and monitoring, drive greater business efficiencies, and improve the resiliency and sustainability of both the homes and the utility infrastructure that service them.