CORVIAS WINS NATIONAL “SATISFACTS” RESIDENT AWARD FOR CUSTOMER SERVICE

February 27, 2020

Corvias, a long-term solutions and management partner to the U.S. military, is a recipient of the 2019 National SatisFacts Resident Satisfaction Company Award for excellent resident service efforts and property management for military housing. SatisFacts, a third-party company working on behalf of Corvias, measures resident satisfaction following move-in and work order completion at each of Corvias’ installations from coast-to-coast. Recipients were able to submit their responses starting Jan. 1, 2019 through Dec. 31, 2019.

Corvias installations and communities from both its Army and Air Force portfolios received the annual award for consistently maintaining a resident satisfaction score of 4.00+ out of 5.00 for property management services. Corvias scored very high in areas related to the courteousness, professionalism and knowledge of the person who placed your request for service (4.51 out of 5) and the courteousness and professionalism of the Community Management Office staff (4.80 out of 5).

“In the last year, Corvias announced several initiatives aimed at reinforcing service to our residents as our number one priority,” said John Picerne, founder of Corvias and Corvias Foundation. “We are dedicated to providing timely, friendly and professional service from the minute our residents move-in and throughout their time with us. We are demonstrating that dedication through the launch of a web portal and resident app that streamlines the work order process, as well as all the other improvements we’ve highlighted since the announcement of our Corvias Commitment.”

The National Resident Satisfaction Awards recognize top property management companies and communities that are dedicated to the resident experience. Winners are awarded for their company’s leadership and focus on customer services efforts as measured through the SatisFacts’ Insite® program score.

Corvias installations named winners of the National Resident Satisfaction Award base-wide include:

  • Aberdeen Proving Ground

  • Edwards Air Force Base

  • Eglin Air Force Base

  • Eielson Air Force Base

  • Fort Rucker

  • Hurlburt Field

  • McConnell Air Force Base

  • Seymour Johnson Air Force Base

Corvias communities named winners of the National Resident Satisfaction Award include:

  • Fort Bragg’s communitiesLinden Oaks Clubhouse and Lodge, Normandy-Bastogne Gables, Randolph Pointe
  • Fort Meade’s communitiesMeuse Forest, Midway Commons, Potomac Place, Reece Crossing
  • Fort Polk's communitiesMaple Terrace, Dogwood Terrace, Palmetto Terrace/Camellia Terrace
  • Fort Riley’s communitiesColyer Manor, Historic Main Post, McClellan Place, Ellis Heights, Forsyth, Warner Peterson
  • Fort Sill’s communitiesSouthern Plains, Old Cavalry Post

Corvias, operating under the Military Housing Privatization Initiative, continues to leverage private sector capital and expertise toward improving military housing for its Department of Defense (DoD) customers and residents. Corvias continues to make better use of data-driven technologies and services to improve the resident experience, inform predictive maintenance and monitoring, drive greater business efficiencies, and improve the resiliency and sustainability of both the homes and the utility infrastructure that services them.

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About Corvias

As a privately-owned company headquartered in East Greenwich, RI, Corvias partners with higher education and government institutions nationwide to solve their most essential systemic problems and create long-term, sustainable value through our unique approach to partnership. Corvias pursues the kinds of partnerships that materially and sustainably improve the quality of life for the people who call our communities home, purposefully choosing to partner with organizations who share our values and whose mission is to serve as the foundational blocks, or pillars, of our nation. To learn more, please visit: www.corvias.com


Media Contact:

Alisa Capaldi, Corvias
401-228-2872
alisa.capaldi@corvias.com